Privacy Policy.

/01 Introduction

JKG Solutions (Pty) Ltd (registration number 2023/919543/07), referred to as "JKG Solutions", "we", "us", or "our", is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website at jkgsolutions.co.za or contact us through any of our channels.

This policy is written in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, the primary data protection legislation of South Africa.

By using our website or submitting your information through our contact form, you acknowledge that you have read and understood this Privacy Policy.

/02 Information We Collect

We only collect information that you voluntarily provide to us. This includes:

• Contact form submissions: your name, business name, email address, phone number, selected service, budget range, and any message you write to us.
• Email correspondence: any information you include when you email us directly at info.jkgsolutions@gmail.com.
• WhatsApp messages: any information shared when you contact us via WhatsApp.

We do not collect any sensitive personal information (such as identity numbers, financial account details, health information, or biometric data) through our website.

/03 How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry and communicate with you about your project
• Provide you with a quote or proposal for our services
• Deliver the services you have engaged us to provide
• Send you relevant updates about your project or our services (only where you have indicated interest)
• Improve how we handle client enquiries

We will never use your information to send unsolicited marketing emails, sell your data to third parties, or use it for any purpose unrelated to your enquiry or our services.

/04 Sharing Your Information

We do not sell, trade, or rent your personal information to anyone.

Your information may be processed by the following service providers as part of our business operations:

• Netlify - our website host and contact form processor. Form submissions are routed through Netlify's infrastructure. Netlify's privacy policy is available at netlify.com/privacy.
• Google Workspace / Gmail - used to receive and respond to email enquiries.
• WhatsApp (Meta) - if you contact us via WhatsApp, your messages are subject to Meta's privacy policy.

We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

/05 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

• Enquiries that do not lead to a project: deleted or anonymised within 12 months of last contact.
• Active and past client records: retained for up to 5 years after project completion for accounting and legal purposes.

You may request deletion of your information at any time by contacting us (see Section 10).

/06 Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the following rights regarding your personal information:

• Right of access: request a copy of the personal information we hold about you.
• Right to correction: request that we correct inaccurate or incomplete information.
• Right to deletion: request that we delete your personal information, subject to legal retention requirements.
• Right to object: object to the processing of your personal information in certain circumstances.
• Right to complain: lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za if you believe your rights have been violated.

To exercise any of these rights, contact us at info.jkgsolutions@gmail.com. We will respond within 30 days.

/07 Cookies

Our website does not use tracking cookies, advertising cookies, or analytics platforms that collect personal data. We do not use Google Analytics or any similar tracking tools.

Your browser may store basic technical cookies as part of normal website operation (such as session handling), but these do not identify you personally and are not used by us for any tracking purpose.

/08 Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website is served over HTTPS, and form data is transmitted securely through Netlify's encrypted infrastructure.

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

/09 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

/10 Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights under POPIA, please contact us:

• Company: JKG Solutions (Pty) Ltd
• Registration number: 2023/919543/07
• Email: info.jkgsolutions@gmail.com
• Phone: 061 094 9651
• Registered address: 13th Avenue, Fairland, Gauteng, 2170